ELEVATED ENVIRONMENTS PRIVACY POLICY
Effective Date: December 17, 2025
This Privacy Policy explains how Elevated Environments (“Elevated,” “Company,” “we,” “our,” or “us”) collects, uses, shares, and protects information in connection with our website, platform, and services (collectively, the “Services”).
Elevated provides AI-enabled workflow, automation, and support tools for independent college advisors. We do notprovide educational services directly to students or families.
1. Who This Policy Applies To
This Privacy Policy applies to:
Visitors to our website
Independent college advisors who use our Services (“Advisors” or “Customers”)
Information processed on behalf of Advisors relating to their students and clients (“Customer Data”)
For Customer Data, Advisors act as the controller, and Elevated acts solely as a service provider / processor.
2. Information We Collect
2.1 Website and Contact Information
We may collect:
Name, email address, phone number
Business or professional information
Information submitted via contact forms or scheduling tools
IP address, browser type, pages visited, and similar usage data
2.2 Advisor Account Information
If you create an account, we may collect:
Account credentials and authentication data
Business contact details
Subscription and billing information (processed by third-party payment processors; not stored by us)
2.3 Student and Parent Information (Advisor-Provided Customer Data)
Advisors may provide or direct us to collect information relating to students or parents, which may include:
Names and contact information
Intake information and questionnaires
Notes, documents, surveys, or assessments
Scheduling data
Voice or video meeting recordings, transcripts, and summaries
Other information uploaded or collected at the Advisor’s direction
Elevated does not determine the content of Customer Data. Advisors are responsible for obtaining any required permissions or consent from students and/or parents before using the Services.
2.4 Usage and Technical Information
We collect technical and usage information such as:
Device and browser details
Log files and activity data
Feature usage and performance metrics
This information is used to operate, secure, and improve the Services.
3. How We Use Information
We use information to:
Operate, maintain, and secure the Services
Provide AI-enabled automation, summaries, and workflow support at the Advisor’s direction
Facilitate student intake calls and meeting summaries for Advisors, students, and parents
Provide customer support
Improve functionality, reliability, and performance
Prevent misuse, fraud, or security incidents
Comply with applicable legal obligations
4. How We Do Not Use Information
We do not:
Sell personal information
Use personal information for advertising or marketing purposes
Market directly to students or parents
Build independent profiles of students or families
Use Customer Data for purposes unrelated to providing or improving the Services
Allow AI providers to train models on identifiable personal information
5. Information Sharing
5.1 Service Providers and Subprocessors
We may share information with trusted third-party service providers that support our operations, such as:
Cloud hosting and infrastructure providers
Payment processors
Customer support and communication tools
AI and automation providers
These providers are authorized to process information only to support the Services and are subject to confidentiality, security, and data protection obligations consistent with this Privacy Policy.
5.2 Legal Requirements
We may disclose information if required to do so by law, legal process, or to protect the rights, safety, or security of Elevated, our customers, or others.
6. Service Provider / Processor Commitment (State Privacy Laws)
Where applicable under U.S. state privacy laws (including the California Consumer Privacy Act as amended by the CPRA), Elevated acts as a service provider / processor with respect to Customer Data and:
Processes personal information only on documented instructions from Advisors
Does not sell or share personal information
Does not retain, use, or disclose personal information outside providing the Services
Does not combine Customer Data with data from other sources for independent purposes
Restricts access to authorized personnel and subprocessors solely to support the Services
7. Use of AI and Voice Tools
Our Services use AI-enabled automation and voice-based tools to support advisor workflows, including student intake calls conducted at the Advisor’s direction.
AI tools may process information to:
Collect intake information
Generate summaries or transcripts
Organize and structure data for Advisor review
AI providers are not permitted to train models on identifiable personal information processed through the Services.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information, including access controls, encryption, monitoring, and secure development practices. No system is completely secure, but we take appropriate steps to mitigate risk.
9. Data Retention
We retain information as follows:
Website and inquiry data: as long as necessary for business and operational purposes
Advisor account data: for the duration of the account
Customer Data: for as long as needed to provide the Services
After account termination, Advisors may request export of Customer Data for up to 30 days, after which data may be deleted during routine cleanup cycles, subject to legal obligations.
10. U.S. State Privacy Rights
Depending on your state of residence, you may have rights to:
Access personal information
Request correction or deletion
Obtain information about data processing practices
Appeal the denial of certain requests